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Warranty Policy

The warranty period will immediately take effect on the day of purchasing Ruemil Technology SSD. Please be aware that the warranty policy will only be applicable to those products that experienced failure when operated based on the recommended specifications and guidelines.

Below is Ruemil Technology SSD Warranty Time:

Rugged Series
MLC
7 Years
Industrial Series
MLC
5 Years
SLC
7 Years
SLC
5 Years

1. Things that customer need to be aware:

   (1) Please backup the original data in the products before it will be sent for RMA service. Ruemil Technology is not responsible for customer's data or the loss of data.

   (2) Ruemil Technology reserves the right to use substitute part should the original parts are no longer available.

   (3) The replacement product is subject to availability. Replacement of SSD will have the same part number as the part received, unless prior authorization is obtained to substitute another part number.

   (4) Severe damage on the product’s appearance (such as broken case, plates burned, etc.), Ruemil Technology will use the same material after repair or for replacement.

   (5) Ruemil Technology also offers Upgrade, if the customer wants to upgrade the product as long as it is under warranty (Replacement Period), but customer needs to pay the price difference.

Limited Warranty:

Any mishandling or operation beyond the said specifications and guidelines, warranty policy will be void.

Any damage to the product that result to abnormal operation or fatal that caused by improper installation/testing, environmental conditions, failure to verify the supplied power, usage not in accordance with product instructions, label tampering, repair, alteration, repair

Any product which has been modified it’s original identification markings has been removed, altered or obliterated, or the label or screw on the casing of the product is removed or broken;

Any product the usage of which has reached its write endurance limit, as measured by the SMART attribute.

2.Repair Period

Under normal circumstances, Ruemil Technology will repair or replace the defective SSD within two weeks from the day of receipt. However, postpone of repair or replacement caused by accessories incomplete or transportation delay, hope you can kindly understand.

3. Contact

   (1) Directly contact the sales you bought from.

   (2) Visit our website http://www.ruemil.com for corresponding support.

   (3) Send email to Ruemil Technology Tech-support by support@ruemi.com or info@ruemil.com  for service problems.


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